Terms of Service — Pulesi Group Limited

These terms of service govern the relationship between a visitor or client and Pulesi Group Limited, a company with its office at Rm 1805-06 18/F Hollywood Plaza, 610 Nathan Road, Mong Kok, Hong Kong (HK). By browsing the website pulesi.autos or by engaging the liaison and procurement services described on it, you agree to the terms set out below in their current form.

1. Acceptance of These Terms

By visiting this website or by taking the first step toward an engagement, you confirm that you accept these terms of service and that you agree to be bound by them. If you are acting on behalf of a company or another legal body, you confirm that you have the authority to bind that body to these terms, and in that case the word you in these terms refers to that company as much as to you as an individual.

If you do not agree with any part of these terms, please stop using the site and do not begin an engagement. Continued use of the site after any change to these terms is taken as your acceptance of the revised version, and the current effective date shown above always tells you which edition is in force.

2. Who We Are and What We Do

Pulesi Group Limited is a trading liaison and procurement coordination firm operating from Hong Kong. Our work sits between a buyer who wants goods manufactured and a seller or factory that can manufacture them. We carry the requirements, samples, inspection evidence and payment milestones between the two sides so that a consignment can move on a clear and reliable signal rather than on a chain of uncertain telephone calls.

The company name as it appears in contracts and this notice is Pulesi Group Limited. Its registered office is at Rm 1805-06 18/F Hollywood Plaza, 610 Nathan Road, Mong Kok, Hong Kong (HK). All software, tooling, documentation systems and desk processes that support the services are developed and operated by the developer Pulesi on behalf of the company.

3. The Boundary of Our Role

It matters that you understand exactly what our role is and what it is not, because a liaison desk is sometimes mistaken for other kinds of trading structure. We are not a wholesaler and we do not buy goods for our own account to resell to you. We are not a customs broker and we are not a licensed shipper, although we may coordinate with licensed parties on your behalf. We are not a bank and we do not hold your money or provide escrow services as a financial institution.

We are a coordination and verification partner. Unless a separate written agreement states otherwise, we do not take title to your goods and we do not assume the obligations of the manufacturer toward you. Where we structure a milestone release of funds, the actual holding and movement of money is done by a licensed institution under terms that you will receive separately. Keeping this boundary clear protects everyone, and you should raise any uncertainty about who owes what to whom at the very start rather than near the shipping gate.

4. Overview of the Liaison Services

The services we offer are set out in full on the Services page of this website and are summarised here for convenience. They include carrying commercial requirements between a buyer and candidate sellers, preparing requests for quotation and comparing offers in a single legible table, and running sourcing missions and factory audits that verify a supplier against your written brief.

They also include gathering and consolidating samples from several sources into a single verified shipment, structuring milestone based release of funds against agreed evidence, standing at trade fair booths as your delegation and reading leads on your behalf, and assembling the paper trail to support a fair close when a shipment arrives short or damaged. The precise scope of any given engagement is set when we begin work, not by this general description alone.

5. How an Engagement Begins

An engagement does not begin with a handshake or a vague email alone. It begins when we agree on a working brief that records the product, the quantity, the budget, the target factories, the destination and the delivery window, and when both sides sign or affirm that brief or the specific letter of engagement we issue for the work. In that letter we set out the services we will perform, the fee, the payment sequence and the person on each side who holds authority to make decisions.

Until that written alignment exists, our conversations are an enquiry phase worth no obligations. We publish this rule deliberately because a clear boundary at the start prevents a claim of surprise later. If you believe you have an engagement with us, please ask for the written letter rather than relying on a memory of what a colleague asked for in a call.

6. Fees and Payment Terms

The fee for an engagement is stated in the letter of engagement and is agreed before we begin. Our fee models are generally transparent and legible: we may charge a fixed coordination fee for a defined scope of work, a success fee expressed as a percentage that is agreed in writing before we perform the work, or a daily rate for a dedicated sourcing mission or audit where a fixed scope is not predictable.

Any out of pocket cost we incur on your behalf, such as travel, translation, certification or inspection charges, is agreed with you before we accept the expense and is passed on at cost with a receipt rather than marked up. Fees are due on the terms in the engagement letter. Where you owe us for work already performed and we must stop for a reason you cause, our time and agreed costs already committed remain payable. Every engagement letter states the invoicing currency and the period within which we expect payment to reach us.

7. Milestone and Escrow Funds

Where an engagement calls for a milestone structure, we coordinate the release of funds against evidence rather than against goodwill. A typical schedule might release part of the amount against the approved sample, a further part against the signed inspection certificate and the balance against the release note and proof of shipment. We design the schedule with both parties and we confirm in writing which evidence must appear before any amount is authorised to move.

We repeat clearly that the money itself is handled by a licensed institution under separate contractual terms that identify the holder and the release instructions. Pulesi Group Limited is not the custodian of those funds and does not handle them as a principal, and our liability is limited to carrying out the coordination and record keeping described in the engagement letter with reasonable care.

8. Your Responsibilities

A relay only works when both ends hold their line, and we ask you to keep a small set of commitments so that the signal does not break. You agree to give us a clear and accurate brief, including any specification that a defect in the goods could turn on, so that we do not relay a half-truth to a seller. You agree to provide the correct contact and destination details, and to tell us promptly if any of them change.

You agree that where a large consignment depends on funds, you will place the agreed amount under the milestone structure in good time rather than waiting until the last hour before the port gate. You agree to respond to reasonable questions within a working window, because a silent buyer stalls a negotiation as surely as a silent seller does. Finally, you agree that you have the necessary authority and licence, where the law requires one, to import the goods you are commissioning and to pay any duty that the destination country applies.

9. Our Responsibilities to You

In return we commit to a standard of honest, careful work. We will carry your instructions and briefs without distortion, we will verify a factory claim on the ground rather than repeating it from a brochure where the engagement includes an audit, and we will keep you informed as the deal moves through its stages. Every piece of evidence we gather will be presented as it is, with a remark where our observation was limited, rather than polished to make you comfortable.

We commit to keep your commercial information confidential under the rules in section 13 of these terms, and to act only within the authority your engagement letter grants us. We will tell you plainly when a step falls outside our role and should be handled by a licensed broker, insurer or lawyer, rather than quietly pretending to cover it. We are not infallible, but we promise to be transparent about what we know and what we do not know.

10. Accuracy of the Factory Information

A factory audit is a snapshot taken at a point in time and under the conditions we can see that day. An audit report tells you what our inspector observed, measured and timed on the floor: the machines present, the incoming material checked, the quality gate observed and a real run clocked. It does not and cannot guarantee that the factory will never change, staff will never turn over or a future run will be flawless.

We take reasonable care to record what we see accurately and to state the limits of our observation. Where we relay a seller claim that we have not personally verified, we mark it as unverified rather than as fact. You should therefore treat a positive audit as strong supporting evidence in your decision, not as an absolute warranty of a factory that we do not own and do not operate.

11. Limitation of Liability

To the fullest extent the law allows in our governing jurisdiction, our total liability for any claim arising from an engagement, whether in contract, negligence or otherwise, is limited to an amount not exceeding the total fees you actually paid us for the specific engagement from which the claim arose. We are not liable for indirect, incidental, special or consequential loss, including lost profit, lost orders or loss of goodwill, even if we were made aware of the possibility of such loss.

Because we act as a coordinator and verifier and not as the manufacturer, we do not answer for defects that originate in goods, production or shipping choices that you selected and the factory executed. We accept responsibility for the care of our own work, not for the performance of parties we do not control. Nothing in these terms limits liability that cannot lawfully be limited, nor any duty we owe you that the law refuses to allow us to contract out of.

12. Indemnity and Protection

You agree to protect and hold harmless Pulesi Group Limited, its officers, staff and the developer Pulesi from claims, losses, costs and reasonable legal fees that arise from a breach of these terms by you, from a misrepresentation you made in your brief, or from your use of the services in a way that violates a law or the rights of a third party.

This protection does not apply where the claim arises from our own negligence or a deliberate breach of our duties, and it does not apply to any share of the matter that a court or arbitrator finds to be our responsibility. The clause is intended to prevent us from carrying the consequences of a client decision we did not make, not to excuse any failure that is genuinely our own.

13. Confidential Information

Trade moves on trust, and confidentiality is the load bearing wall of that trust. Both sides agree to keep the commercial information exchanged in an engagement confidential: product plans, pricing, factory names, audit outcomes, milestone schedules and the identity of the other party. We will treat your brief and your contact detail as confidential and will not reveal them beyond the relay needed to do the work you asked us to do.

You in turn agree not to approach a factory we introduced or presented to you in order to bypass our engagement and our agreed fee. This duty survives the end of the engagement for a reasonable period, stated where relevant in the engagement letter, because the introductions we make represent real work and real standing with suppliers. Confidentiality does not apply where the law compels disclosure, where information is already public through no fault of either party, or where a court orders it to be released.

14. Intellectual Property

The website, its design, its text and the software that runs the site are owned by Pulesi Group Limited or its licensors and are protected by copyright. The name Pulesi, the pulse signal mark and the relay room motif are brand assets of the company. Nothing on this site grants you any right to reuse these materials beyond the ordinary purpose of viewing and reading the pages.

Where you share drawings, blueprints, tooling files or other designs so that we can source or verify a product for you, you retain the rights you hold in them. We use them only to carry out the work you asked for and to keep a record of the engagement, and we return or delete those design files at the close of the engagement under the rules we agree with you.

15. Cancellation and Suspension

You may cancel an engagement at any time by writing to us, and we may likewise stop work on written notice where a material obligation has not been met, such as a brief that proves false or a payment that does not arrive. On cancellation we will stop taking new steps and hand back the documents and files that belong to you in the form we have them.

Cancellation does not wipe away work already done. Where the engagement provided for a fee for services performed up to the point of cancellation, that amount remains payable, together with any out of pocket cost we already committed on your behalf before the notice reached us. Neither side keeps the right to force the other to work: an engagement is a voluntary cooperation, and the remedy on either side for a broken term is governed by the rest of these terms rather than by a duty to continue.

16. Dispute Resolution and Arbitration

We prefer to settle a difference by conversation before any formal process, and we ask that you write to us first with a clear statement of the problem and the remedy you seek. Many trade disagreements rest on missing records rather than on bad faith, and the chronology we keep often answers a dispute before a tribunal ever opens.

If a dispute cannot be settled within a reasonable period, either side may refer it to binding arbitration rather than to the courts, using a recognised arbitration service chosen by agreement or, failing agreement, one nominated by a chair. The seat of any arbitration will be Hong Kong and the language will be English. Each side bears its own costs unless the tribunal orders otherwise. Nothing in this section stops either party from seeking urgent relief from a court to protect an asset or a right while the dispute is pending.

17. Governing Law

These terms and any engagement formed under them are governed by the laws of Hong Kong, without giving effect to any conflict of law rule that would apply a different law. By entering an engagement you submit to the jurisdiction that these terms and the relevant engagement letter describe for the resolution of disputes.

If a court or arbitration panel finds that part of these terms is unenforceable, that part is severed and the remainder continues in full effect. The section headings used in these terms are placed for convenience only and do not affect the meaning of the provisions they sit above.

18. Acceptable Use of the Website

The website pulesi.autos is offered for the legitimate purpose of introducing you to our liaison services and enabling contact with our desk. You agree not to use the site in a way that is unlawful, that attempts to harm, overload or interfere with its normal operation, that seeks to gain unauthorised access to its systems, or that scrapes its content for a purpose unconnected with your genuine interest in the services.

We may set up reasonable technical and administrative limits on traffic to prevent abuse of the contact form and the site, and we reserve the right to block access to a visitor who breaches these acceptable use rules. Nothing on the site is an offer to enter an engagement by itself; the site is an introduction, and engagements are formed only as described in section 5 of these terms.

19. The Whole Agreement

These terms, together with the privacy policy and the engagement letter that records the specific work, form the whole agreement between you and Pulesi Group Limited for the matter in hand. They replace any earlier discussion, draft or understanding about that matter that is not written into these documents, and no change to them is effective unless it is recorded in writing and signed on both sides.

Where a word or phrase in these terms is not defined here but appears in the privacy policy or the engagement letter, it takes the meaning given there. If any page of the site, any letter and these terms differ on a point, the engagement letter controls the point for that specific engagement, and these terms control the general relationship where the letter is silent.

20. How to Contact Us

If you have a question about these terms, a concern about a clause, or a request connected with an engagement, please write to us. We answer every message from the desk without unnecessary delay and we treat a polite question as seriously as a formal notice.

Pulesi Group Limited may be reached by post at Rm 1805-06 18/F Hollywood Plaza, 610 Nathan Road, Mong Kok, Hong Kong (HK), by email at liaison@pulesi.autos, or by telephone on +12793210936. We welcome the chance to make a working relationship clear and fair from the very first signal.